Return and Refund Policy

Return and Refund Policy

At LapBazar, we aim to provide accurately described, professionally tested products. This Return and Refund Policy explains when a product may be returned, how to report an issue, and how approved claims are resolved.

Return Window

Unless the individual product page states a different checking period, an eligible return request must be submitted within 30 calendar days from the date the product is delivered.

Some products may include a longer product-specific warranty, such as a one-year warranty. A longer warranty does not automatically extend the 10-day return or refund window. Warranty claims submitted after the checking period will be handled according to the warranty terms stated on the relevant product page.

Return Eligibility

LapBazar accepts a return request where an eligible product:

  • Has a covered functional or hardware fault;
  • Arrives as the wrong product;
  • Is materially different from the confirmed product listing;
  • Arrives incomplete compared with the confirmed order; or
  • Is damaged during delivery, subject to reasonable evidence and verification.

The issue must be reported within the applicable checking-warranty period.

Reporting an Issue

Contact LapBazar as soon as possible through our Contact page or WhatsApp:

WhatsApp: +92 337 9260270

Please provide:

  • Your name;
  • Order number;
  • Product name;
  • A clear explanation of the issue;
  • Photos or video showing the product and reported fault; and
  • An unboxing video, where available, for damaged, incomplete or incorrect parcels.

LapBazar may ask you to complete reasonable troubleshooting before authorizing a return. Do not send a product back without receiving return approval.

Return Conditions

To remain eligible for assessment:

  • The product must be returned in the same physical condition in which it was delivered.
  • All supplied chargers, accessories, packaging, labels and complimentary items must be included.
  • Serial numbers, service tags and identifying marks must match LapBazar’s dispatch records.
  • The product must not have been opened, repaired, altered or modified by an unauthorized person.
  • Any passwords, personal accounts and customer data must be removed before the product is returned.
  • The product must be packed securely to prevent damage during return transportation.
  • The return must be approved by LapBazar before it is delivered or sent to us.

Damage caused by inadequate return packaging may affect the eligibility or value of the claim.

Items and Issues Not Covered

Unless expressly stated otherwise on the product page, returns or refunds are not available for:

  • Change of mind after purchase;
  • Software or operating-system preferences;
  • Compatibility requirements that were not confirmed before ordering;
  • Normal cosmetic wear or signs of use disclosed in the listing;
  • Minor colour, texture or appearance differences caused by lighting or screen settings;
  • Battery timing expectations unless a specific battery duration was guaranteed in writing;
  • Reduced battery capacity resulting from normal use and battery ageing;
  • Viruses, corrupted software, driver problems or customer-installed applications;
  • Accidental impact, drops, liquid damage or physical damage after delivery;
  • Electrical damage, power surges or use of an unsuitable charger;
  • Misuse, overheating, blocked ventilation or improper installation;
  • Unauthorized repair, modification, opening or component replacement;
  • Removed, altered or mismatched serial numbers, service tags or security labels;
  • Products returned without the supplied charger, accessories or complimentary items;
  • Consumable products or accessories unless the relevant listing expressly provides a warranty; or
  • A product that is returned because the customer no longer needs or wants it.

This section does not exclude any rights that cannot lawfully be excluded.

Open-Box and Used Products

LapBazar sells used and, where clearly stated, open-box products. These products may have minor cosmetic signs of handling or previous use.

The product listing will identify the relevant condition and any product-specific warranty. Cosmetic signs that were disclosed before purchase do not constitute a fault.

An open-box product carrying a one-year warranty will be handled according to the warranty stated on its product page. The one-year warranty does not create a one-year change-of-mind or refund period.

Assessment Process

After receiving the returned product, LapBazar will inspect and test it. Inspection may include checking:

  • Product condition;
  • Serial number and service tag;
  • Hardware functionality;
  • Display, keyboard, storage, memory, ports and charging;
  • Accessories and charger;
  • Evidence of impact, liquid exposure, electrical damage or unauthorized repair; and
  • Whether the reported issue is covered under the applicable policy.

LapBazar will communicate the assessment result and proposed resolution after testing is complete.

Resolution of an Approved Claim

Where a claim is approved, LapBazar may offer an appropriate resolution depending on the fault, available stock, product warranty and applicable requirements. The resolution may include:

  • Repair of the product;
  • Replacement with the same product;
  • Replacement with an equivalent product of comparable value and specifications;
  • Store credit; or
  • A full or partial refund.

LapBazar will communicate the proposed resolution before completing it. Where an equivalent replacement differs materially from the original product, customer approval will be obtained before replacement.

Refunds

Once a refund is approved, LapBazar will initiate it within 5 business days using an available and mutually agreed payment method.

Bank, card, wallet or payment-service processing times may vary after LapBazar initiates the refund.

Any approved deduction will be explained before the refund is processed. A deduction may apply where:

  • Supplied accessories or items are missing;
  • The product has suffered customer-caused damage;
  • The returned condition differs from the delivered condition; or
  • The claim includes a non-covered issue.

No deduction will be applied without informing the customer of the reason.

Return Courier Costs

LapBazar will cover or reimburse reasonable return courier costs where we confirm that the product:

  • Was incorrect;
  • Was materially misdescribed;
  • Arrived damaged; or
  • Had a covered fault at the time of delivery.

The customer may be responsible for return courier costs where:

  • The claim is not covered by this policy;
  • No covered fault is found after testing;
  • The return relates to an unsupported compatibility or preference issue; or
  • The product is sent without prior approval.

Courier charges must be agreed with LapBazar before dispatch where reimbursement is requested.

Delivery Damage, Missing Items or Incorrect Parcels

If a parcel appears damaged, opened, incomplete or incorrect:

  • Keep all courier packaging;
  • Do not discard labels or protective materials;
  • Take clear photographs;
  • Preserve any available unboxing video; and
  • Contact LapBazar immediately.

Prompt reporting and clear evidence help us investigate courier and product-verification claims more efficiently.

Order Cancellation

Contact LapBazar as soon as possible if you need to cancel an order.

An order may be cancelled before dispatch where operationally possible. Once an order has been dispatched, courier and return conditions may apply.

LapBazar may cancel an order where:

  • The product becomes unavailable;
  • A price or inventory error is identified;
  • Payment cannot be verified;
  • Delivery information is incomplete or invalid; or
  • The order presents a suspected fraud or security risk.

Where payment has already been received for an order cancelled by LapBazar, the applicable amount will be refunded.

Return Address

Approved returns may be delivered or sent to:

LapBazar
Shop 11B, Basement
Dubai Plaza, 6th Road
A Block, Satellite Town
Rawalpindi, Punjab 46300
Pakistan

Important: Do not send a product to this address without first obtaining return authorization from LapBazar.

Contact

For return, refund or warranty assistance:

WhatsApp: +92 337 9260270
Email: info@lapbazar.pk
Website: LapBazar.pk

Please include your order number and product details when contacting us.

Policy Updates

LapBazar may update this policy where operational, legal or service requirements change. The version published on this page at the time of purchase will apply to the relevant order, unless a later change is required by applicable law.

Last updated: 26 July 2026