Shipping Policy

Shipping Policy

At LapBazar, we provide free nationwide shipping on eligible orders across Pakistan. This Shipping Policy explains our payment requirements, order confirmation process, dispatch procedure, delivery arrangements, parcel tracking and store-collection options.

Shipping Coverage

LapBazar delivers to serviceable locations throughout Pakistan, including major cities, towns and many remote areas.

Delivery availability may depend on:

  • Courier service coverage;
  • Local security conditions;
  • Weather conditions;
  • Road access;
  • Public holidays;
  • Remote-area routing; and
  • Other operational limitations.

If delivery is unavailable to the provided address, LapBazar will contact the customer to discuss an alternative serviceable address or collection arrangement.

Free Nationwide Shipping

Standard nationwide shipping is free on eligible LapBazar orders.

The delivery cost is included in the listed product price unless a different arrangement is clearly communicated and accepted before order confirmation.

An additional charge may apply where:

  • The customer requests urgent or special delivery;
  • The delivery location requires a special courier arrangement;
  • A parcel must be sent again after an unsuccessful delivery caused by incorrect customer information or repeated unavailability; or
  • Another non-standard delivery arrangement is requested by the customer.

Any additional charge will be communicated before dispatch.

Payment and Order Confirmation

Payment requirements depend on the customer’s delivery location.

Orders Outside Rawalpindi and Islamabad

For deliveries outside Rawalpindi and Islamabad:

  • The customer must pay the full order amount in advance after placing and confirming the order.
  • LapBazar will verify the payment before processing the order.
  • The product will not be dispatched until the full payment has been successfully received and verified.
  • After payment verification, LapBazar will inspect, pack and dispatch the product through an available courier service.
  • Courier and tracking details will be shared where available.

Customers should only send payment using the official payment method and account details provided directly by LapBazar.

Orders Within Rawalpindi and Islamabad

Customers located in Rawalpindi or Islamabad may choose between shop collection and local delivery.

Shop Visit and Collection

Customers may visit the LapBazar shop, inspect the available product and complete payment at the shop.

LapBazar
Shop 11B, Basement Dubai Plaza,
Rawalpindi, Pakistan

Customers should confirm product availability before visiting because many used and open-box products are available as individual units.

Local Delivery

For delivery within Rawalpindi or Islamabad:

  • The customer must pay a 10% advance payment to confirm the order.
  • LapBazar will verify the advance payment before reserving and preparing the product.
  • The remaining 90% balance will be payable when the parcel is delivered.
  • The delivery timing and remaining-payment arrangement will be confirmed before dispatch.
  • The product will not be reserved or dispatched until the required advance payment has been verified.

The courier or delivery representative may require the remaining amount to be paid before handing over or allowing the parcel to be opened, depending on the agreed delivery arrangement.

Payment Verification

Customers may be asked to provide:

  • Transaction ID;
  • Payment receipt;
  • Bank-transfer reference;
  • Wallet-transfer reference; or
  • Payment screenshot.

A screenshot alone does not confirm payment. The order will be considered confirmed only after the required payment has been received and verified in LapBazar’s account.

If payment cannot be verified, the order may remain on hold or be cancelled.

Advance Payment and Cancellation

A 10% advance payment for a Rawalpindi or Islamabad delivery allows LapBazar to reserve, prepare and arrange delivery of the product.

If LapBazar cannot fulfil the confirmed order, the received advance payment will be refunded.

If the customer cancels after the product has been reserved, prepared or dispatched, LapBazar may deduct any reasonable and unrecoverable courier or processing costs from the refundable amount.

Any applicable deduction will be explained before the refund is processed.

Order Processing and Dispatch

Orders are processed after the required payment has been received and verified.

  • Orders outside Rawalpindi and Islamabad require full advance payment.
  • Local-delivery orders within Rawalpindi and Islamabad require a 10% advance payment, with the remaining 90% payable at delivery.
  • Shop-collection customers may complete payment at the LapBazar shop.

Before dispatch, LapBazar may inspect and verify:

  • Product model;
  • Product specifications;
  • Serial number or service tag;
  • Physical condition;
  • Display;
  • Keyboard;
  • Storage;
  • Memory;
  • Charging;
  • Ports;
  • Charger; and
  • Supplied accessories.

Dispatch timing may vary depending on payment verification, order confirmation, product availability, holidays and courier operations.

Estimated Delivery Time

Delivery time depends on the destination, courier service and local conditions.

Orders to major cities are generally delivered faster than orders to remote or less accessible locations.

Any delivery timeframe communicated by LapBazar is an estimate and not a guaranteed delivery date.

Delays may occur because of:

  • Public holidays;
  • Weather conditions;
  • Road closures;
  • Security restrictions;
  • Courier workload;
  • Remote-area routing;
  • Incorrect or incomplete delivery information; or
  • Circumstances outside LapBazar’s reasonable control.

LapBazar will assist with courier follow-up where possible.

Tracking Information

Where tracking is available, LapBazar may provide:

  • Courier company name;
  • Tracking or consignment number; and
  • Dispatch confirmation.

Tracking information may take some time to appear in the courier company’s system after dispatch.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • House, office or shop number;
  • Street or area;
  • City;
  • Postal code, where applicable;
  • Nearby landmark; and
  • Active contact number.

LapBazar is not responsible for delays caused by incomplete, incorrect or inaccessible delivery information.

A delivery address can normally only be changed before dispatch. Once the parcel has been handed over to the courier, an address change may not be possible.

Receiving the Parcel

The customer or an authorized person should be available at the provided delivery address.

Before accepting the parcel, check that:

  • The recipient details are correct;
  • The outer packaging is not visibly opened or severely damaged; and
  • The number of parcels appears correct.

Courier companies may not allow the parcel to be opened before payment or acceptance. This depends on the courier’s rules and the delivery arrangement.

Damaged, Opened, Incomplete or Incorrect Parcel

If a parcel appears damaged, opened, incomplete or incorrect:

  • Keep the courier packaging;
  • Keep all labels and protective materials;
  • Take clear photographs;
  • Record an unboxing video where possible; and
  • Contact LapBazar immediately.

Please provide:

  • Customer name;
  • Order number;
  • Product name;
  • Clear explanation of the issue; and
  • Relevant photographs or video.

Clear evidence helps LapBazar investigate courier damage, missing items and incorrect-product claims more efficiently.

Product Inspection After Delivery

Customers should inspect and test the product promptly after delivery.

Any covered functional fault, incorrect product or material difference from the confirmed listing must be reported within the checking-warranty period stated on the product page or in LapBazar’s Warranty and Checking Policy.

Returns, replacements and refunds are governed by LapBazar’s Return and Refund Policy.

Failed Delivery Attempts

A delivery may fail if:

  • The customer is unavailable;
  • The provided phone number is unreachable;
  • The delivery address is incorrect or incomplete;
  • The recipient refuses the parcel;
  • The courier cannot access the location; or
  • The required payment is unavailable at delivery.

The courier may make another delivery attempt according to its own policy.

Additional courier costs may apply where a parcel must be sent again because of incorrect customer information, refusal, repeated unavailability or another customer-controlled reason.

Refused or Unclaimed Orders

Customers should place an order only when they intend to receive it.

LapBazar may restrict or decline future orders from customers who repeatedly:

  • Refuse confirmed parcels;
  • Provide incorrect information;
  • Remain unavailable for delivery; or
  • Place orders without intending to receive them.

Where an advance payment has been received for a refused or unclaimed order, any unrecoverable courier or processing costs may be deducted before the remaining amount is refunded.

Any deduction will be communicated to the customer.

Remote-Area Deliveries

Some remote locations may require:

  • Additional delivery time;
  • Collection from a nearby courier office;
  • Delivery to an alternative serviceable address; or
  • A special courier arrangement.

LapBazar will communicate available options where additional arrangements are required.

Store Collection

Where agreed in advance, customers may collect an order from:

LapBazar
Shop 11B, Basement
Dubai Plaza, 6th Road
A Block, Satellite Town
Rawalpindi, Punjab 46300
Pakistan

Customers should confirm product availability and collection timing before visiting.

Order Cancellation Before Dispatch

Contact LapBazar as soon as possible if you need to cancel an order.

An order may be cancelled before dispatch where operationally possible. Once an order has been dispatched, courier, return and refund conditions may apply.

LapBazar may cancel an order where:

  • The product becomes unavailable;
  • A pricing or inventory error is identified;
  • Payment cannot be verified;
  • Delivery information is incomplete or invalid; or
  • The order presents a suspected fraud or security risk.

Where payment has already been received for an order cancelled by LapBazar, the applicable amount will be refunded.

Contact

For shipping, delivery, payment verification or tracking assistance:

WhatsApp: +92 337 9260270
Email: info@lapbazar.pk
Website: LapBazar.pk

Please include your order number and delivery contact details when contacting us.

Policy Updates

LapBazar may update this Shipping Policy when courier, payment, operational or service requirements change.

The policy published at the time of the order will generally apply to that order unless a change is required by applicable law.

Last updated: 26 July 2026