Return, Replacement and Refund Policy

LapBazar.pk aims to provide accurate product information, quality-checked devices, secure packaging, and reliable customer support. This policy explains when a product may be returned, replaced, repaired, or refunded.

1. Reporting Period

Customers must report any damaged, incorrect, incomplete, or functionally faulty product within 24 hours of delivery.

Functional hardware faults covered by the checking warranty must be reported within the warranty period stated on the product page or invoice.

Claims submitted after the applicable reporting or warranty period may not be accepted.

2. Eligible Return or Replacement Reasons

A return, replacement, repair, store credit, or refund may be considered when:

• The delivered product is different from the confirmed order
• The product is damaged during delivery
• A major included accessory is missing
• The device has a verified functional hardware fault covered by the checking warranty
• The product materially differs from the condition or specifications confirmed before purchase

All claims are subject to inspection and verification by LapBazar.pk.

3. Change-of-Mind Returns

LapBazar.pk does not normally accept returns solely because the customer changed their mind, no longer requires the product, selected the wrong model, or expected different performance from correctly described specifications.

Customers are encouraged to confirm the product model, specifications, condition, compatibility, warranty, and intended use before placing an order.

In exceptional cases, LapBazar.pk may accept a change-of-mind return at its discretion. The product must remain unused, unmodified, and in the same condition in which it was delivered. Delivery charges, payment-processing charges, inspection costs, and any reduction in product value may be deducted.

4. Used and Refurbished Product Condition

Used, imported, open-box, and refurbished devices may have normal signs of previous use, including minor scratches, marks, dents, keyboard shine, or body wear.

Cosmetic signs already shown in product pictures, stated in the description, mentioned on the invoice, or communicated before order confirmation are not considered valid reasons for return.

5. Battery Performance

Battery timing depends on device age, battery health, screen brightness, applications, operating system, Wi-Fi usage, and customer usage patterns.

Reduced battery timing or normal battery degradation is not eligible for return, replacement, or refund unless a specific battery warranty or minimum battery-health condition was confirmed in writing.

6. Software and Compatibility Issues

Returns are not normally accepted for:

• Software installation problems
• Driver issues
• Viruses or malware
• Password or account problems
• Operating-system updates
• Application compatibility
• Customer-installed software
• Data loss or deleted files
• Performance expectations beyond the confirmed specifications

Customers should confirm software and hardware requirements before purchasing a device.

7. Items Not Eligible for Return

A return, replacement, or refund may be refused when:

• The product has been physically damaged after delivery
• The product has liquid, moisture, electrical, or accidental damage
• The device has been opened, repaired, upgraded, or modified without written approval
• The warranty label, serial number, or identification label has been removed or damaged
• The returned serial number does not match the sold product
• Parts or accessories have been removed, exchanged, or replaced
• The product is returned without the supplied charger or included accessories
• The issue was already disclosed before purchase
• The claim is submitted outside the applicable reporting or warranty period
• The customer sends the product without receiving return instructions

8. How to Submit a Claim

To report a problem, contact LapBazar.pk through the official WhatsApp number, phone number, or email listed on the Contact Us page.

Please provide:

• Order number
• Customer name and contact number
• Product model
• Product serial number
• A clear explanation of the issue
• Pictures of the product and packaging
• A clear video showing the reported fault
• An unboxing video where the claim involves delivery damage, missing items, or an incorrect product

Customers should keep the original packaging until they have inspected and tested the product.

9. Unboxing Video

Customers are strongly advised to record a continuous unboxing video showing the sealed parcel, shipping label, packaging, product, included accessories, and initial physical condition.

An unboxing video helps verify claims involving courier damage, missing accessories, incorrect products, or physical condition at the time of delivery.

Absence of an unboxing video does not automatically cancel every claim, but it may limit LapBazar.pk’s ability to verify delivery-related issues.

10. Return Authorisation

Customers must not return or courier a product without first receiving return instructions and approval from LapBazar.pk.

Unauthorised parcels may be refused or returned to the sender.

Once a return is authorised, the customer must follow the packaging, courier, address, and documentation instructions provided by LapBazar.pk.

11. Product Inspection

Returned products will be inspected to confirm:

• The reported issue
• The product serial number
• The physical condition
• The warranty status
• Included accessories
• Whether the device has been opened, damaged, altered, or misused

Inspection time may vary depending on the nature of the fault and the availability of replacement parts or technical testing.

12. Resolution Options

When a valid claim is confirmed, LapBazar.pk may provide one of the following solutions:

• Technical support or troubleshooting
• Repair of the product
• Replacement with the same product
• Replacement with an equivalent product after customer approval
• Store credit
• Refund when repair or suitable replacement is not reasonably available

The appropriate solution will be determined according to the issue, product condition, warranty coverage, stock availability, and inspection findings.

13. Refund Method

Approved refunds will normally be issued through the original payment method or another mutually agreed payment method.

Cash-on-delivery refunds may be processed through bank transfer, Easypaisa, JazzCash, or another agreed method.

The customer may be required to provide accurate account information and proof of identity or order ownership before the refund is processed.

14. Refund Amount

For a verified covered fault, the approved refund may include the product price and applicable delivery charges according to the circumstances of the claim.

Charges may be deducted when:

• No covered fault is found
• The return is approved as an exceptional change-of-mind request
• The product or accessories are incomplete
• The product has been damaged or reduced in value after delivery
• Non-refundable payment-processing or courier charges have already been incurred

Any deduction will be communicated to the customer before final processing.

15. Return Delivery Charges

If a verified covered fault, incorrect product, or delivery-related issue is confirmed, LapBazar.pk will manage reasonable return-delivery charges according to the approved claim process.

If no covered fault is found, the reported issue falls under an exclusion, or the return is accepted as a change-of-mind request, courier and inspection charges may be payable by the customer.

16. Order Cancellation

An order may be cancelled before dispatch by contacting LapBazar.pk as soon as possible.

Once an order has been dispatched, courier charges or payment-processing costs may apply. Orders that have already been delivered will be handled under this Return, Replacement and Refund Policy.

17. Refused Cash-on-Delivery Orders

Customers should place orders only when they intend to receive them.

LapBazar.pk may restrict future cash-on-delivery orders from customers who repeatedly refuse confirmed parcels without a valid reason.

Advance payment may be required for high-value orders, customised products, upgrades, bulk orders, or customers with previous refused deliveries.

18. Policy Relationship

This Return, Replacement and Refund Policy should be read together with the Warranty and Checking Policy, Shipping and Delivery Policy, Terms and Conditions, and the product-specific information shown on the product page or invoice.

Where a product page or invoice provides different product-specific terms, those clearly disclosed product-specific terms may apply.

Contact LapBazar.pk

For return, replacement, or refund assistance, contact us through the official phone number, WhatsApp number, or email address listed on the Contact Us page.